Return and Refund Policy

1. Return EligibilityAt Tech Home and Pets, we aim for your complete satisfaction with your purchase. You can return items within 30 days of delivery if they remain unused, are in their original condition, and have their original packaging along with all tags and accessories included. Please note that some items, including perishable goods, personal care items, and custom orders, may not be eligible for returns.

2. How to Start a ReturnTo begin the return process, please reach out to our customer service team at [your email address] or call [your phone number] with your order number and the reason for the return. After approval, we will send you a return authorization along with instructions for shipping. The costs for return shipping will fall to the customer unless the return is due to an error on our part (such as receiving an incorrect or defective item).

3. Refund ProcessAfter we receive and evaluate your returned item, we will inform you whether your refund has been approved or rejected. If approved, the refund will be processed back to your original payment method within 5-7 business days. Please keep in mind that shipping fees are non-refundable unless the return was caused by our mistake.

4. Exchanges and Defective ItemsIf you receive a defective or damaged product, please contact us within 7 days of receiving your order with your order details and photos showing the damage. We will organize a replacement, refund, or store credit depending on the circumstances. Exchanges can only be conducted for defective or damaged items.

5. Need Help?Your satisfaction is important to us! If you have any questions concerning our return and refund policy or need help with your order, please don’t hesitate to contact our helpful support team